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Our Newsletter

Shipping Information

Rush Orders: If you need same day shipping, require Saturday Delivery, or have other urgent shipping needs, please place your order and call us over the phone.

Address Accuracy and Address Correction: Our systems automatically ship to the address you provide during checkout. Please ensure its accuracy. We also reserve the right to pass along to you any fees assessed by the carrier to address-correct your package once it is underway.

If you provide an inaccurate address or your package is refused or returned for any reason that is not our fault, we will not refund you the shipping costs and may assess an additional charge if the carrier charges us to return the item (a common UPS practice). If you want us to re-ship your item, you will have to pay a second shipping cost. If you do not want it re-shipped, we will treat your package as if it was a return.

Free Shipping Promotions: We occasionally offer free shipping promotions. Free shipping applies ONLY to domestic U.S. shipping addresses; Hawaii, Alaska, Puerto Rico, APO and other address outside the lower 48 states are not included. Free shipping promotions only apply to retail orders.

If you return an item that included free shipping, we will deduct the cost of shipping from the amount of your refund.

FOB Origin: All items ship FOB Origin. This means that once we have safely delivered it into the hands of UPS, the Postal Service, or another carrier, we are not responsible for any damage, loss or other non-delivery or miss-delivery issues (it does happen, although rarely). We will gladly work with you to help sort out any problem and to facilitate delivery, but once it is out of our hands we can no longer be responsible for your item. We recommend purchasing the optional package insurance if you are concerned about your package.

Domestic: During checkout, the most cost effective shipping option is automatically provided at our discretion. Generally speaking, a more expensive shipping option may be faster, but other charges will apply.

Most items ship from our warehouse in Lenexa, Kansas. Please keep in mind that it can take a week or more for items to travel to the coasts, and that weekends and holidays can experience slow delivery. If you can't wait, please place your order and provide details in the notes section AND give us a call over the phone.

If the method of shipping includes tracking, you will be e-mailed tracking information within 24 hours of shipment. These e-mails may come from RabbitCreekGourmet.com, or the carrier, at our discretion.

The quality and timeliness of Postal Services deliveries in other countries varies. As a result, orders sent to addresses outside the United States via postal service are sent at the customer’s risk.